The Creative Problem Solver’s

IT is a profession that’s built around the hard science of computing, so for those casual users who haven’t spent much time investigating the ins and outs of computers, it might sound a little dry. Or intimidating. But while there’s plenty to learn about the way computers and networks function in order to manage the technology in a professional environment, hard facts are hardly the half of it. A help desk technician or technical support specialist who’s been in the game for even just a little while can tell you that there’s an art to IT: the better part of providing high-quality service is bringing knowledge to life with creative thinking.

Every help desk ticket poses its own unique challenges, so being able to think on your feet and use creative problem-solving skills is a key to success in IT at every step of the game. This is why the latest update of CompTIA A+, the foundational entry-level IT certification, tests as heavily on the ability to think through problems as it does on the knowledge it takes to recognize them.

If you’re considering IT as a career path, don’t fear that you might be setting yourself up for something boring. Help desk-level IT work is anything but that. To understand how, take a look at the following ways creative problem-solving skills come into play, every day, at the help desk.
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