Thursday, June 18, 2020

Focus on consumption vs. installation

In a tactical world, having operational systems in place is the main thing that matters. The IT team might focus on details of system performance, but for the business as a whole the primary criteria is uptime. In a strategic world, measuring utilization can help identify opportunities for improvement. This is especially true in an environment where computing and storage can be paid for as they get used. From infrastructure to applications, understanding the details of consumption and fine-tuning the architecture can lead to better efficiency, which in turn leads to more potential for innovation.
Treat IT components as necessities vs. luxuries

Every company will have a different definition for required technology. The makeup of the workforce, the attitudes around technology adoption, and the availability of tech support can all factor into a company’s tech baseline. For every company, though, there are items that were once considered luxuries that are now necessities in a digital economy. For example, a business may have previously taken a strict view on which employees truly needed laptops or smartphones based on their job requirements. Then a global pandemic comes along and turns everyone into a remote worker. Focusing only on today’s needs isn’t the best way to prepare for tomorrow’s changes.
Build solutions together vs. operating in silos

When IT is viewed as a support role, there is a tendency to throw things over the wall. A business unit states what they need, and IT goes off and builds a solution. Strategic environments are far more collaborative. Every department brings their specialized expertise to the table, and there are clear priorities that define trade-offs. As self-service cloud systems became popular, business units experimented with doing their own procurement. But problems with security and integration showed that an enterprise architecture can’t be built piecemeal, and IT teams now play a role in future decisions—provided they have a working knowledge about the business issues involved.

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