In the verticals where Hensley/Elam’s clients operate there’s a high demand for regulatory compliance with regard to how technology is deployed, secured and used. And there’s a lot of cutting-edge technology that companies are looking for. With clients always expanding – for instance, opening new bank branches or implementing new technology like interactive teller machines (ITMs) – Hensley/Elam engineers are on the scene bi-weekly if not even more frequently to assess needs and discuss options. So, the techs need to know how to talk to people, which can be tough for those whose professional focus has been strictly screen-facing. Hensley has found, though, that training can markedly improve a tech’s interpersonal skills.
Hensley’s method involves a personality assessment at the time of the job interview and then an ongoing plan using training resources to get a new tech hire up to speed in terms of being professionally personable. Hiring for hard skills, then using training and teamwork to build soft skills, is a method he’s seen demonstrate results.
“We’ll try to take someone who may not have soft skills and bring them into the help-desk environment first before we turn them into a field engineer,” Hensley said. “They work with the team and bring up their maturity levels or other skill-sets that they need to have to be able to go into the field.”
While these two experts work in different segments of the tech world and are located in different geographical locations, the advice and observations they offered matched up in some noteworthy ways, providing surefire tips on how companies throughout the tech world and IT channel can attract, cultivate and keep the top-tier talent talent they need.
More Info: a+ certification jobs near me
Hensley’s method involves a personality assessment at the time of the job interview and then an ongoing plan using training resources to get a new tech hire up to speed in terms of being professionally personable. Hiring for hard skills, then using training and teamwork to build soft skills, is a method he’s seen demonstrate results.
“We’ll try to take someone who may not have soft skills and bring them into the help-desk environment first before we turn them into a field engineer,” Hensley said. “They work with the team and bring up their maturity levels or other skill-sets that they need to have to be able to go into the field.”
While these two experts work in different segments of the tech world and are located in different geographical locations, the advice and observations they offered matched up in some noteworthy ways, providing surefire tips on how companies throughout the tech world and IT channel can attract, cultivate and keep the top-tier talent talent they need.
More Info: a+ certification jobs near me
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