Emerging Technology in Digital Transformation

To start, CompTIA’s whitepaper on The Role of Emerging Technology in Digital Transformation described how emerging technologies increasingly sit on top of a stable computing platform, so it’s important to make sure that clients have a robust platform. Beyond that, many of the pieces that will go into rebuilding efforts are continuations of trends we have seen before. From cloud-first architecture to shifting channel dynamics, the 10 trends in this year’s report help clarify the blueprint for future success.
Account for variables in the forecast.


According to IDC’s latest estimates, most of the impact from the COVID-19 pandemic will hit the industry in 2020. Global revenue is projected to be $4.8 trillion, down from the original estimate of $5.2 trillion. In 2021, IDC is projecting global revenue of $5.0 trillion, an increase of 4.2%. If that holds, it would represent a return to the type of growth the industry saw prior to 2020.Of course, that’s a big if. Companies in CompTIA’s survey are mostly concerned about lingering effects from the pandemic, especially customers continuing to postpone purchases. On the other hand, there is a real need to transform operations. The top factor that could drive positive growth is additional business from existing customers as they add more pieces to any quick fixes from 2020.

Build a range of technical skills.


While most of the IT pros surveyed work in end user IT departments, the approaches being taken by these teams in 2021 also apply to technical staff at channel firms. The biggest takeaway is that companies are building skill across all four pillars of CompTIA’s IT Framework. There are networking and cloud skills needed for infrastructure roles, user experience and quality assurance skills needed for software developers, compliance knowledge and risk analysis skills needed for cybersecurity roles, and database administration and data management expertise needed for handling corporate data. There is still a space for generalists in an IT environment, but the complexity of IT solutions is driving more specialization. If hiring is not an option, in-house training is essential for keeping the workforce up to speed.

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