MSPs developed solutions to help keep customer operations running in the wake of layoffs.
As Whittles put it, “A lot of clients had a really hard time in lockdown, particularly retail and hospitality sectors. They’ve had to do things like downsizing staff and head office counts. And in many places they have looked to us to provide them with solutions to absorb some of that work.”
Planning for 2021 and Thriving
For vendors and distributors, planning for 2021—and thriving—means anticipating partners’ questions and finding solutions.
Watts said, “[Partners are] going to come to us and say, “What do we need to do next as a business? Do we need to do something different than we did before? How do we shore up our business so that we don’t find ourselves in this situation again?”
For many MSPs, lockdown has provided them the opportunity to gather critical customer business intelligence and plan for the year ahead.
“We’ve been working on a number of cloud migrations so we’re using this time as an opportunity to improve that overall infrastructure, plan for the future, improve scalability and robustness and apply emerging technologies where we can,” Whittles shared.
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